AI assistant
A website chat that knows your products and policies. It answers instantly, guides customers to the right product and hands the conversation over to a human when needed.
Feel free to contact our specialists:
Engagement ring with a rectangular solitaire287.10 €
Ring with an emerald-cut stone282.25 €
Solitaire with cubic zirconia on the band288.07 €
Try it live
This is the assistant we built for an online jewelry store. Click the ring in the bottom right corner and ask a question.
- Shows available styles with price and photo
- Understands free text — “white gold up to €300”
- Hands the conversation over to a consultant when needed
What does an AI assistant do on your website?
Most customer questions repeat. The assistant handles those, leaving your team free for the conversations that really need a human.
24/7 answers
Catalog search
Customers type in their own words — “men's ring up to €300” — and get available styles with price and photo. No filters and no waiting for business hours.
Inquiries and orders
Handoff to a consultant
When the customer is ready, the assistant collects a phone number and details and passes the conversation to someone on your team, without the customer having to start over.
What do you get with the AI assistant?
A helper that speaks like your business and works by your rules.
How we build the assistant.
From the questions your customers ask every day to an assistant that handles them on its own.
Your customers' questions
We collect the most frequent questions from email, phone and social media and build the conversation scenarios around them.
Together we decide what the assistant handles on its own and when it hands over to a human.
Data and integrations
We connect the assistant to your catalog, stock levels and inquiry forms so it answers with real data.
Inquiries reach you by email or directly in the system you already work with.
Design, testing and launch
The chat takes on your brand's look and loads in a way that doesn't slow down the website.
We test with real questions before launch and monitor the conversations afterwards to keep improving it.
How much does web design for your project cost?
A quick estimate based on scope.
What are we designing?
How many screens?
Do you need a design system?
Mobile version?
What's your timeline?
Estimated project price
from €850
Everything you need for a strong digital presence — in one place.
All servicesWhy Web Factor?
We combine strategy, design and technology to create more than a beautiful result — a tool that works for your business every day.
Some of our clients.
We've had the pleasure of creating digital experiences for market-leading companies and forward-looking startups.
Some of our latest projects.
Our focus is on striking visual solutions — functional and genuinely pleasant to use.
All projects
Lighthouse Golf & Spa Hotel
We created the flagship website of Lighthouse Golf & Spa Hotel — a luxury resort in Balchik with a golf course, a spa center and a hotel offering first-class service.
Mait
We designed and developed the flagship website of MAIT — an investment company with over 24 years of experience building modern, low-energy buildings in Bulgaria.
Transins
We developed the corporate website of Transins — a company with 32 years of experience in waste recycling and management in Bulgaria.
Shivana Residence
We created the website of Shivana Residence — a boutique complex of 21 detached houses with yards and a shared pool in the Priboy area of Asparuhovo, above the Black Sea.
Let's keep it simple.
Three clear steps from the first call to the start of work — no unnecessary meetings and no surprises along the way.
Step 1
Schedule a call
We want to learn more about you — your goals, what's working and where you need help. That's how we judge whether we're the right partner and can put together a plan that delivers real results.
Step 2
You get a tailored plan
We send you a clear proposal built around your goals — no fluff and no template price lists.
Step 3
We get to work
From day one, we're fully committed to your project. We dig into the details, communicate clearly and focus on one thing: results that matter.
Book your first call
What's it like to work with us?
The most accurate assessment of our work comes from the people we've done it with. Here's what they say.
We can also help with
A project rarely comes down to just one thing. Here's what else we can help with when the need arises.